Browse Our Frequently Asked Questions

Whether you want to know how to manage your account, find out a bit more about shipping or you’re even considering joining the Seekwine family, you’ll be able to find it here.

Shipping and Returns

Where do you deliver Seekwine to?

We can ship Seekwine products anywhere in Australia, from Perth to Sydney, Hobart to Darwin. We even ship internationally. So wherever you are in the world, we make it easy to try some truly exciting wines.

How long will it take to receive my order?

Every order you place is packed with love and care and headed your way as soon as possible. As much as we can, we aim to dispatch orders the next business day after they’ve been made, however the lead time can vary depending on where you live.

Please note that these times may vary due to a high volume of orders or unforeseen circumstances.

  • East coast deliveries: Expect 5 – 7 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
  • West coast deliveries: Expect 2 – 3 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
  • Rural deliveries: Expect 7 – 10 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
  • International deliveries: International delivery will be managed via Seekwine as we have a direct relationship with our overseas family wineries. For any international orders, we’ll be in touch to discuss how it works.
Can I get wine delivered to somebody else, as a present?

Absolutely. We’ll even include a gift message, if you need it. All we need to do is make sure they’re over 18.

I’m still waiting for my order. Where is it?

If you think that your order has taken too long or you think that something’s gone wrong with your order, let us know via email at admin@seekwine.com.au and we’ll get onto it ASAP. But be sure to check with your local post office, take a look at the secret hiding spot in your front garden or check with your neighbour while you wait.

How much does my Seekwine delivery cost?

If you’re a Seekwine member, your shipping is FREE, anywhere in Australia. Not a bad deal!

If you’re not a Seekwine member (there’s still time to become one) it’s $9.99 per box.

How do I cancel my Seekwine order?

First of all, ouch. But we understand though – sometimes life gets in the way or you change your mind. We’re usually able to cancel your order within 24 hours of making it. So if you do want to cancel your order, send us an email at admin@seekwine.com.au and we’ll see what we can do.

However, as we do try and dispatch your wine the very next day after placing your order, it may already have been sent for delivery and out of our control.

My wine arrived damaged. What do I do?

We love wine, so we can imagine your dismay if a bottle arrives damaged. If your wine does arrive damaged in any way, let us know by sending an email at admin@seekwine.com.au with a picture of the damaged and intact box and we will take this up with the delivery company. Once we receive confirmation that the goods arrived damaged, Seekwine will refund or replace the damaged goods for you.

Does Seekwine lock me into a contract?

Absolutely not. We’re absolutely transparent about how Seekwine works, so we guarantee that you only buy what you want, when you want it and only pay for the bottles you receive at your door.

My Account

How can I find my past orders?

Past orders are a great way to find the bottles you’ve loved, so you can get them again. To find your past orders, simply head to your Account, and click the Past Orders button. All the information should be there.

How do I change my delivery details?

Simple. Just head to your Account, select My Details, and you can change it in there.

Can I change my delivery address if my order has been shipped?

If you’ve already got an order on the way, it may be difficult to redirect it. Getting in touch with Australia Post will be your best bet and they may be able to help you redirect your delivery. Check out their website to find out more about redirecting your package in transit.

How do I become a Seekwine Member?

Subscribing to the Family is easy. Just head to the Membership page, hit the Subscribe button, drop in your details and that’s it. No membership fees. No subscription costs. Just good deals, great wine and our signature charm.

What do I get as a Seekwine member?

When you become a Seekwine member, you become part of our family – and we can’t wait to have you on board. But practically, you also get a few perks to sweeten the deal:

  • Get up to 50% off special and exclusive wines
  • Enjoy free delivery on every order, wherever you are in Australia
  • Receive sneaky cellar door discounts at our Partner Wineries
  • We send you regular wine advice, vintage updates and more

The Wines

How do you select your wines?

We don’t. Instead, we rely on our Partner Wineries and winemaking families to select the wines for you. They choose the ones they’re really excited about, the ones they love and the ones that are difficult to find anywhere but at their cellar door.

Do you have natural, organic or vegan wines?

You bet we do. There’s a whole range of exciting natural, organic, preservative-free and vegan wines being produced by our winemaking families that we can’t wait to share with you. You can find all these varieties, and more, by checking out the main menu.

Want to know more about how these wines are made? Don’t hesitate to drop us a line – we love talking all things wine.

I love what Seekwine is doing. How do I become a Partner Winery?

You love us? We love you. If you’ve made it this far, then you know what we do and what we stand for. And that means that you probably stand for the same things as we do. So if you’re an independent winemaking family looking to broaden your reach, we’d love to have a chat with you about potentially partnering to deliver your wine all over the country. Get in touch with us and let’s start the conversation