We can ship Seekwine products anywhere in Australia, from Perth to Sydney, Hobart to Darwin. We even ship internationally. So wherever you are in the world, we make it easy to try some truly exciting wines.
Delivery and ReturnsIf there’s something you want to know, chances are someone’s already asked us. Take a look at our frequently asked questions to find the answer you’re looking for.
Every order you place is packed with love and care and headed your way as soon as possible. As much as we can, we aim to dispatch orders the next business day after they’ve been made, however the lead time can vary depending on where you live.
Please note that these times may vary due to a high volume of orders or unforeseen circumstances.
East Coast Deliveries
Expect 5 – 7 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
West Coast Deliveries
Expect 2 – 3 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
Expect 7 – 10 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
International delivery will be managed via Seekwine as we have a direct relationship with our overseas family wineries. For any international orders, we’ll be in touch to discuss how it works.
Absolutely. We’ll even include a gift message, if you need it. All we need to do is make sure they’re over 18.
If you think that your order has taken too long or you think that something’s gone wrong with your order, let us know via email at email@example.com and we’ll get onto it ASAP. But be sure to check with your local post office, take a look at the secret hiding spot in your front garden or check with your neighbour while you wait.
If you’re a Seekwine member, your shipping is FREE, anywhere in Australia. Not a bad deal!
If you’re not a Seekwine member (there’s still time to become one) it’s $9.99 per box.
First of all, ouch. But we understand though – sometimes life gets in the way or you change your mind. We’re usually able to cancel your order within 24 hours of making it. So if you do want to cancel your order, send us an email at firstname.lastname@example.org and we’ll see what we can do.
However, as we do try and dispatch your wine the very next day after placing your order, it may already have been sent for delivery and out of our control.
We love wine, so we can imagine your dismay if a bottle arrives damaged. If your wine does arrive damaged in any way, let us know by sending us an email at email@example.com with a picture of the damaged and intact box and we will take this up with the delivery company. Once we receive confirmation that the goods arrived damaged, Seekwine will refund or replace the damaged goods for you.
Absolutely not. We’re absolutely transparent about how Seekwine works, so we guarantee that you only buy what you want, when you want it and only pay for the bottles you receive at your door.
Read all the FAQs
Whether you want to know how to manage your account, find out a bit more about shipping or you’re even considering joining the Seekwine family, you’ll be able to find it here.